Terms & Conditions
Hôtel-Casino du Lac-Leamy, operated by Loto-Québec, offers a unique online gaming experience to eligible users within the province of Québec, Canada. By using our platform and services, you agree to be bound by these Terms & Conditions.
Acceptance of the Terms
By registering an account or participating in any activity on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any aspect of these terms, please refrain from using our services.
Eligibility Requirements
To use our online casino platform, you must meet the following eligibility requirements:
Be at least 18 years old (or the minimum age required in your jurisdiction)
Be a resident of Québec, Canada
Not be barred or restricted from accessing gaming services due to provincial regulations or court orders
Comply with all applicable laws and regulations
Minimum Age Requirements
We require that users are at least 18 years old (or the minimum age as prescribed by law) to access our online casino. Users may be required to provide proof of age when requested.
Geographic Restrictions
Our services are restricted to eligible Québec residents only. Any user attempting to access or use our platform from outside of Quebec will have their account suspended and may face other consequences, depending on the circumstances.
Account Registration Rules
When registering an account with us, you agree to:
Provide accurate information
Comply with one-account-per-user policy
Not share your login credentials with anyone else
Not use automated software or scripts to access our platform
Identity Verification and KYC
To ensure the security of our users' accounts and compliance with provincial regulations, we may request you provide identification verification. This information will be kept confidential and used only for this purpose.
Account Accuracy Obligations
You are responsible for maintaining the accuracy of your account information at all times. Changes to personal data must be made through our secure online system.
Account Security Responsibilities
It is your responsibility to protect the security of your account by:
Choosing strong, unique passwords
Not sharing or disclosing login credentials with anyone else
Monitoring activity on your account regularly for suspicious behavior or unauthorized access attempts
Login Credentials and Password Protection
You are responsible for maintaining control over your login information and ensuring that it is not compromised. If you suspect any loss of security regarding your username, password or other personal data please contact our Support Team.
Restricted Behaviour and Prohibited Activities
We prohibit the following behavior on our platform:
Attempting to hack into accounts
Engaging in malicious activities such as spamming, phishing or hacking others' devices
Participating in fraudulent activity of any kind (e.g., money laundering)
Interfering with other users' experiences through verbal abuse or harassment
Multi-Accounting and Fraud Prevention
We maintain the right to monitor multiple account use by a single user. Multiple accounts created for the same individual could lead to consequences including but not limited to: freezing all related accounts, cancellation of bonuses & promotions associated with these multiple accounts.
Bonus and Promotion Rules
Any bonus or promotion offered on our platform comes with specific rules governing its eligibility, usage and withdrawal requirements. These are subject to change at any time without notice.
All bonus funds have conditions before they can be used to play for real money
Withdrawal restrictions may apply after a player has met certain game-play milestones (win/loss)
Any activity detected as promotional abuse or manipulation will result in account cancellation & winnings forfeited
Wagering and Gameplay Conditions
To ensure compliance with provincial regulations, we have implemented various wagering conditions for online games:
Some bets contribute less to the wagering requirement than others
Winnings from certain games may not be included towards the wagering requirements
Any loss that happens by means of a bonus received without making a deposit will need an additional amount deposited in order to claim your winnings.
Bonus Abuse Prevention
We reserve the right to terminate any player's access and withdraw their account if we suspect they engage in promotion misuse or attempt to gain unfair advantage through multiple accounts, manipulation of bonuses or exploitation of loopholes. We encourage transparent play!
Deposits and Withdrawals (supported by source material)
Please refer to our support team for information on deposits & withdrawals
Verification Before Withdrawing Funds
Users may need to provide identification verification before making a withdrawal, in order to prevent money laundering.
Processing and Review Procedures
All withdrawals are reviewed manually and we reserve the right to reject or modify payments based on applicable provincial laws.
Self-Exclusion and Account Restrictions
If your account is excluded or suspended, we cannot provide you access to it until the self-exclusion has ended. Attempting to circumvent an exclusion by accessing through proxy IP’s or a VPN may result in permanent account closure.
Game Fairness & RNG Systems
Our games operate on Random Number Generators (RNGs) ensuring that their outcomes are truly independent and fair.
Technical Interruptions or Voided Gameplay
We cannot guarantee continuous access to our platform, nor can we refund lost winnings due to technical errors. This includes but is not limited to: unexpected shutdown; maintenance downtime & game freezes.
Suspension or Closure of Accounts
If you breach any provision of these terms and conditions, Hôtel-Casino du Lac-Leamy may suspend, cancel your account and/or terminate its obligations under this Agreement.
Intellectual Property and Platform Ownership
Loto-Québec owns all the intellectual property rights related to our platform. The use by users or third parties of such information without permission is strictly forbidden.
Limitation of Liability
We are not responsible for unforeseen losses resulting from unavailability, maintenance periods or interruptions in service that might occur due to any cause whatsoever.
Modification of Terms
Hôtel-Casino du Lac-Leamy reserves the right to modify these terms and conditions at its discretion. All modifications will be published on our website.
Applicable Licensing or Regulatory Oversight Where Relevant
Our online platform is licensed by Loto-Québec according to provincial legislation in Quebec and adheres to World Lottery Association Responsible Gaming Framework Level 4 certification.
Thank you for your understanding.
